We offer a number of off-the-shelf SAP accredited Support Services to meet your needs. Your options will depend on what SAP BusinessObjects Platform you are running.

SAP BusinessObjects BI V4.2

This is the most recent platform launched by SAP in March 2016. 4.2 is the culmination of core stability and capability improvements spanning key new innovations and improved features.

V4.2 More

SAP BusinessObjects BI V4.1

This platform was launched by SAP in 2013. BI 4.1 is one suite for all insight, one place for all information and the standard for enterprise Business Intelligence.

V4.1 More

SAP BusinessObjects BI V4.0

This version includes SAP BusinessObjects Enterprise and Edge XI4.0, SAP Crystal Server 2011. SAP mainstream maintenance for this version expired on 31st December 2015.

V4.0 More

Key Features

Features of our Support Service include:

  • Friendly and personable, fully qualified staff
  • Performance analysis
  • Problem resolution
  • An overview of SAP BusinessObjects infrastructure provided annually with an overall health score
  • State of art support systems with online call and email logging, monitoring on current calls and ability to view historical data
  • No hidden costs or surprise charges. All charges are included in the fixed annual fee
  • Up to 24x7 cover.

Levels of PCOE Support

The BusinessObjects People have passed the SAP Partner Centre of Expertise accreditation (PCoE), which provides you with a cast iron guarantee that we are the go-to partner to help you to manage your SAP BusinessObjects implementation.

  • SAP Standard Support: Buying SAP BusinessObjects Business Intelligence software from The BusinessObjects People automatically provides you with the first-line support to our Business Intelligence experts.
  • SAP Enterprise Support: This level of support includes first and second line support provided by us with third level support provided by SAP. Service levels are built into the agreement that provide 'Very High' messages with an initial response time of one hour and corrective action of four hours (7*24h).