Support/PCoE Accredited

Support

SAP Accredited Support

DSCallards work hard to meet the needs of all organisations by offering a number of off-the-shelf SAP accredited Support Services. We serve clients of all sizes from the small to medium enterprise through to the large corporate and government departments. We combine excellent customer service with experienced technical support to deliver a fully managed Support Service.

We offer peace of mind for your business critical systems with our guaranteed service levels that can be tailored to meet your business needs.

SAP Partner Centre of Expertise (PCoE)

DSCallards has proven its ability by demonstrating that its skills and processes are of an extremely high standard and calibre to deliver first class Support by gaining the Partner Centre of Expertise (PCoE) certification from SAP.

The certification validates that DSCallards' Support organisation fulfils the requirements needed to provide high quality support services for SAP BusinessObjects solutions in accordance with SAP's current technical and organisational standards. The certification process reviews a channel partner's entire support centre, including support staff, support processes and infrastructure.

The excellence of DSCallards Support Services is what sets us apart from our competititors. As a DSCallards PCoE customer, you benefit from 24-hour Support provided by our team, every day of the year. You can contact our Support Specialists for one-to-one Support by e-mail, telephone or use our web-based Support portal.


Key features include:

  • Friendly and personable, fully qualified staff
  • Performance analysis
  • Problem resolution
  • An overview of SAP Crystal and SAP BusinessObjects infrastructure provided annually with an overall health score
  • State-of-the-art support systems with online call and email logging, monitoring on current calls and ability to view historical data
  • No hidden costs or surprise charges. All charges are included in the fixed annual fee
  • Up to 24x7 cover
  • Multiple levels of Support available to meet the needs of your organisation
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